Get in touch
Whether you have a question, need help, or just want to say hello — we are here for you.
General enquiries
Questions about our platform, partnerships, or anything else? Drop us a line.
info@universal.datingSupport
Need help with your account, billing, or a technical issue? Our support team is ready to assist.
info@universal.datingSafety concerns
If you need to report a safety issue or concerning behaviour, we treat every report with urgency and confidentiality.
Report a concernPrivacy requests
For data access, deletion, or any GDPR-related requests, contact our privacy team.
info@universal.datingCompany details
Response times
We aim to respond to all enquiries within 24 hours on business days. For urgent safety concerns, we prioritise faster response times. Please check our help and support page for answers to common questions — you might find what you need right away.Help & Support